Flirtea Legal
DSA Transparency & Moderation
DSA Transparency & Moderation
DSA Transparency & Moderation
Effective Date: 15 May 2026
Flirtea complies with Regulation (EU) 2022/2065 on a Single Market for Digital Services (the “Digital Services Act” or “DSA”) when offering services to users located in the European Union. This page summarises how we moderate content, how users can appeal moderation decisions, and where to find our transparency reporting.
Statement of Reasons (DSA Article 17)
Whenever Flirtea takes a moderation action against an EU user — removing content, suspending an account, hiding a profile, or any other restriction — we provide that user a structured Statement of Reasons by email. The notice includes:
- The specific action taken
- The facts and circumstances that led to the decision
- Whether the decision was made or assisted by automated tools
- The Terms of Service clause and/or legal basis relied on
- The user’s right to appeal and how to file one
The Statement of Reasons is sent automatically at the moment the moderation decision is recorded. A copy is also retained internally and may be submitted to the EU Commission’s DSA Transparency Database.
Internal Complaint-Handling System (DSA Article 20)
Every EU user can appeal any moderation decision through Flirtea’s internal complaint-handling system within 6 (six) months of the original decision. Appeals are reviewed by qualified human moderators — not by purely automated systems — and are decided in writing.
To file an appeal:
- Open the Statement of Reasons email or the in-app notification.
- Tap File an appeal and submit a message explaining why you believe the decision should be reversed.
- You will receive an acknowledgement email immediately and a substantive response as soon as a reviewer has examined the case.
If your appeal is successful, the original moderation action will be reversed and any restriction on your account or content will be lifted.
Out-of-Court Dispute Settlement (DSA Article 21)
If you are not satisfied with the outcome of your internal appeal, you have the right to refer the dispute to a certified out-of-court dispute settlement body in your EU Member State. The European Commission maintains the list of certified bodies; you may also escalate complaints to your national Digital Services Coordinator.
This does not affect any other legal remedy available to you under EU or national law.
Notice-and-Action Mechanism (DSA Article 16)
Anyone — user or non-user — may report content on Flirtea that they believe is illegal under EU or applicable national law. Reports can be submitted in-app (Report button on any user profile, photo, or message) or by email to [email protected]. We review each report and take appropriate action, which may include preserving evidence under EU and US law (e.g. 18 USC §2258A for child sexual abuse material).
Automated Decision-Making (DSA Article 14)
Flirtea uses automated tools to detect a limited set of high-risk content — primarily child sexual abuse material (CSAM hash matching), spam, and large-scale abuse patterns. These tools produce a decision support signal; the final moderation decision is reviewed by a human moderator before any action is taken against an account, unless the law or our safety obligations require immediate freeze (e.g. CSAM matches). The Statement of Reasons always discloses whether automated means were used.
Annual Transparency Report (DSA Article 15)
Flirtea publishes an annual Transparency Report describing the volume and type of moderation actions, appeals received and their outcomes, automated tools used, and any orders received from EU national authorities. The first report covering the period from launch will be published within 12 months of our public release.
The current report will be linked here when published.
Designated Point of Contact
For Flirtea’s DSA-related communications with EU authorities and other users:
Email: [email protected]
Working languages: English
Postal address: To be updated.